LEAD Events

 

LEAD Professional Development Day: The Service Experience

Foggy Bottom
June 3, 2013, 9:00 AM-4:30 PM

VSTC
June 4, 2013, 10:30 AM-4:30 PM

Click here to register

Join us for our first ever professional development day. The focus of this event will be how to deliver excellent customer service.

Experts will host workshops that deal with a variety of common customer service issues. The outline for the day-long event is below (click on session titles to view a brief description of the session).

• Developing a Culture of Customer Service Excellence within Your Team
  Foggy Bottom: 9:00-10:00, Marvin Center Rm 308
  VSTC: 10:30-11:30, Enterprise Hall Rm 175

• Keynote with Teri Yanovitch: Creating a Culture of Service Excellence at GW
  Foggy Bottom: 10:15-11:30, Marvin Center Rm 309 and online
  

• Effective Escalation: Resolving Your Toughest Problems Brown Bag
  Foggy Bottom: 11:45-12:45, Marvin Center Rm 307
  VSTC: 11:45-12:45, Enterprise Hall EDHR

• Dealing with Difficult Customer Situations
  Foggy Bottom: 1:00-2:30, Marvin Center Rm 308
  VSTC: 1:00-2:30, Enterprise Hall Rm 175

• Beyond Transactions: Creating an Experience for our Students
  Foggy Bottom: 2:45-4:15, Marvin Center Rm 307
  VSTC: 2:45-4:15, Enterprise Hall EDHR

Register now for this event.

 

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Organizational Development & Effectiveness askode@gwu.edu