Emotional Intelligence

Learn more about the 70/20/10 Model
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Spend 70% of your time learning on the job
	Tune in to negative self-talk and shift it to the positive. Use this assessment to determine if you are positive or negative and to develop strategies to reframe difficult work situations in the future.
	The next time you experience stress, examine how you react. Do you become upset every time there's a delay or something doesn't happen the way you want? Do you blame others? Do you worry? Feel frustrated? Read this article to identify strategies you can try the next time you are stressed at work.
	Manage your nonverbal communication. Consider the messages your body language sends and work to avoid these common mistakes. Read this article and identify a few actions you can take right away to better manage your body language.
	Read this article to understand how empathy can be a powerful tool. Pick one or two of the practical tips outlined for you to implement in your workplace.

Spend 20% of your time learning from others
	Identify a colleague who consistently builds strong relationships with others. Ask the person to help you by offering practical tips and strategies based on their observations of your relationship building skills.
	Take this Emotional Intelligence Assessment to learn more about yourself and discuss what you learn with a trusted colleague.
	Listen to Daniel Goldman’s TED video on compassion and think of him as a mentor to you to inspire thinking about yourself that is new and different.
	Get together with a colleague at lunch time and watch a video with the audio off. List the body language “emotions” that you see in the video. Compare notes with your colleague and then listen to the video with sound. See how accurately or inaccurately you interpreted body language.

Spend 10% of your time learning through courses and reading
	Emotional Intelligence 2.0 by Travis Bradbury and Jean Greaves
	Defining Emotional Intelligence (2.0 hours)
	Increasing Emotional Intelligence (2.0 hours)
	Daniel Goleman Videos on empathy
	Emotional Intelligence: Developing Strong People Skills
	What's Empathy Got to Do With It?
	Body Language Mistakes Male Leaders Make
	Developing Your Emotional Intelligence (click here for discount registration information)
	Leading with Emotional Intelligence (click here for discount registration information)
	Emotional Intelligence Assessment
	Reading Others: Spot the Fake Smile Experiment